AFRA Community Contact

You are the community: what you do (or don’t do) makes a difference to all of us.
Thank you for taking action on local issues when you can!
This page provides information about how to register concerns on behalf of your community.
Tips and ideas on the best way to make your point are shown further down – click here….
Please do suggest any useful additions, updates or corrections – just click here!
The listings are in three columns for different subjects:
Crime and disorder
Local environment
Council contacts

How to complain really well!
Seven suggestions

Complaining can help you to let off steam – but it can also make your own stress worse and sometimes it just doesn’t work.
It’s not just what you say, but how you say it.
This is a list of tips, a few do’s and don’ts – maybe they will be worth a try!
Sometimes you might also want to offer a thank you, praise someone for a job done well – or make a suggestion.

  1. Decide what you want to happen first!
  2. Make that clear at the beginning or your email, phone call or letter.
  3. Provide evidence: how often, how seriously, where and when does the problem occur
  4. Demonstrate support: an online petition; a group which backs you; a local Councillor
  5. Use a polite, professional tone – anger and insults can often create a reaction back!
  6. Keep it simple – don’t write an essay or make a long speech.
  7. Put a time limit down – say when you would like action or a reply to be sorted out.

For consumer complaints, we strongly recommend The Complaining Cow – a great consumer champion who gave us a few of these ideas!