You are the community: what you do (or don’t do) makes a difference to all of us.
Thank you for taking action on local issues when you can!
This page provides information about how to register concerns on behalf of your community.
Tips and ideas on the best way to make your point are shown further down – click here….
Please do suggest any useful additions, updates or corrections – just click here!
The listings are in three columns for different subjects:
Crime and disorder
- Emergency call 999
- Non-emergency Report to police online: Click here
Noise, late night disturbance
Report to environmental health
- Report to FHDC licensing:
Office: 01303 853475
- Mobile: 07834 148953
Click to Email
This site shows local crime figures and local contacts for your area
- Litter or local environment
- Town Sprucer project
Requests for help, click here
- FHDC Environmental health team
Fly-tipping, waste collection etc.
Tel: 01303 20853660
- Click to email the team
Street Lighting faults
Paving faults and potholes
General street signage
Trees (possibly also FHDC)
Kent County Council reporting site
Folkestone has many excellent groups and organisations which help with issues such as Homelessness, Mental health support, Food poverty and hardship: this is a small selection.
Rainbow Centre (homeless support)
Sunflower House (Community hub)
Forward Trust (addiction support)
(housing, rights, benefits etc)
A useful MAP of support services in the area can be found by clicking here
- Who does what?
Contact AFRA if you would like advice on residents’ groups, community action and similar matters – we will do our best to help!
Contact the Town Council for issues relating to the Town Centre, Museum and support with local issues in general.
- Contact the District council for planning issues, local amenities, bus shelters, fly tipping, litter, parking or street cleaning.
- Contact Kent County Council for issues
Contact Highways England for motorways and major A road problems
- Contact your community representative for general support on issues of concern to you or your community.
Ward Councillor contacts: click below
Kent County Council
Folkestone & Hythe District Council
- Folkestone Town Council
Your Member of Parliament is
Damian Collins MP
How to complain really well!
Complaining can help you to let off steam – but it can also make your own stress worse and sometimes it just doesn’t work.
It’s not just what you say, but how you say it.
This is a list of tips, a few do’s and don’ts – maybe they will be worth a try!
Sometimes you might also want to offer a thank you, praise someone for a job done well – or make a suggestion.
- Decide what you want to happen first!
- Make that clear at the beginning or your email, phone call or letter.
- Provide evidence: how often, how seriously, where and when does the problem occur
- Demonstrate support: an online petition; a group which backs you; a local Councillor
- Use a polite, professional tone – anger and insults can often create a reaction back!
- Keep it simple – don’t write an essay or make a long speech.
- Put a time limit down – say when you would like action or a reply to be sorted out.
For consumer complaints, we strongly recommend The Complaining Cow – a great consumer champion who gave us a few of these ideas!